Privacy Policy
This policy explains what information we collect, how we use it, and the choices you have when you interact with Eternal Wellness Center.
Who we are.
Eternal Wellness Center provides education, consultation coordination, peptide and hormone optimisation support, and related client services. This Privacy Policy applies to information collected through our website, forms, emails, consultation process, CRM, and related communication channels.
By using this website or submitting information to us, you agree to the practices described in this policy. If you do not agree, please do not submit personal information through the website.
Please do not use our website, forms, or email for medical emergencies. If you are experiencing an emergency, contact local emergency services immediately.
Information we may collect.
We may collect information that you choose to provide directly to us, including:
- Name, email address, phone number, and contact preferences
- Consultation form responses and enquiry details
- Health goals, symptoms, lifestyle information, and wellness history you choose to share
- Lab upload details, routine form responses, or documents you submit for review
- Messages, emails, booking requests, and support communications
- Payment, order, logistics, or delivery-related information where applicable
We may also collect basic technical information automatically when you visit the website, such as browser type, device information, pages visited, approximate location, referring pages, and cookie or analytics data.
Health and wellness information.
Some information you submit may relate to your health, wellness, goals, lab results, symptoms, medications, or personal circumstances. We treat this information carefully and use it only for the purposes described in this policy, including consultation review, protocol suitability assessment, and client support.
Please only submit information you are comfortable sharing with Eternal Wellness Center and our specialist team for review. You are responsible for ensuring that any information you provide is accurate and complete.
How we use your information.
We use information for practical business and client-support purposes, including to:
- Respond to enquiries and consultation requests
- Review suitability for peptide, hormone, or wellness protocols
- Prepare, coordinate, and support client communications
- Maintain internal CRM records and client support history
- Arrange follow-up, logistics, delivery support, or administrative assistance where applicable
- Improve our website, content, services, forms, and client experience
- Protect the security of our website, CRM, and communication systems
- Meet legal, regulatory, accounting, or risk-management obligations
We do not sell your personal information.
When information may be shared.
We may share information only where reasonably necessary to operate the website, support clients, or comply with obligations. This may include:
- Members of the Eternal Wellness Center team who need access to support you
- Peptide and hormone specialists involved in consultation review or protocol design
- Secure CRM, hosting, email, analytics, form, storage, or administrative technology providers
- Logistics, payment, or support partners where needed to provide the requested service
- Professional advisers, legal advisers, or authorities where required by law or necessary to protect rights and safety
Where third-party platforms process information for us, they are expected to handle that information according to their own privacy and security obligations.
Cookies, analytics, and website tools.
Our website may use cookies, pixels, analytics tools, embedded content, or similar technologies to keep the website working, understand website traffic, improve pages, protect forms from spam, and support basic marketing or communication functions.
You can usually control cookies through your browser settings. Blocking cookies may affect how some parts of the website work.
Pages on this website may include embedded content or links from third-party websites, such as social media, video, analytics, form, or security providers. Those third parties may collect information according to their own policies.
Storage, security, and retention.
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, misuse, loss, or disclosure. No online system can be guaranteed completely secure.
We keep personal information only for as long as reasonably needed for the purpose it was collected, including client support, legal, accounting, operational, safety, or dispute-resolution reasons. Retention periods may vary depending on the type of information and the nature of your relationship with us.
Because we support international clients and use online systems, information may be stored or processed in countries outside your own. By submitting information, you acknowledge that cross-border processing may occur.
Your choices and rights.
Depending on where you live, you may have rights relating to your personal information. These may include the right to request access, correction, deletion, restriction, portability, or withdrawal of consent where applicable.
You may also ask us to stop sending marketing or non-essential communications. Service-related or administrative messages may still be sent where necessary.
To make a privacy request, contact us at contact@eternalwellness.center. We may need to verify your identity before responding to certain requests.
Children and minors.
This website and our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us so we can review and remove it where appropriate.
Changes to this policy.
We may update this Privacy Policy from time to time. When we do, we will update the effective date on this page. Your continued use of the website after an update means you accept the updated policy.
How to contact us.
For privacy questions, requests, or concerns, contact Eternal Wellness Center at:
contact@eternalwellness.center
Please include enough information for us to understand and respond to your request.
Related legal pages
These pages explain how Eternal Wellness Center frames information, services, and website use.