Terms & Conditions
About This Agreement
These Terms and Conditions govern your use of the Eternal Wellness Center website and any services we provide. By accessing this site or engaging our services, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use this website or our services. We may update these Terms periodically — the effective date will be updated accordingly, and your continued use constitutes acceptance of any changes.
These Terms contain important information about what Eternal Wellness Center is, what it is not, and the responsibilities you hold when engaging our services.
Our Services
Eternal Wellness Center provides the following:
- Health and wellness education relating to peptide therapy and hormone optimisation
- Facilitated consultation arrangements with our specialist team
- Coordination of personalised protocol design through our specialist network
- Ongoing client support, check-ins, and protocol management communication
- Access to educational resources, articles, and compound profiles
EWC operates as a consultation and coordination service — not as a pharmacy, dispensary, or clinical medical practice in the traditional regulatory sense. Our services are designed to support and educate informed adults who wish to explore evidence-informed approaches to health optimisation under specialist guidance. Any advice received should be taken as educational information and consulted with your licensed physician for approval.
What Eternal Wellness Center Is Not
It is important you understand clearly what EWC does not provide:
- We are not a registered medical clinic, hospital, or healthcare practice
- We do not provide medical diagnosis, clinical prescription, or direct clinical treatment
- No doctor-patient relationship or clinical relationship is formed by using this website or participating in a consultation
- Our specialists provide education, protocol guidance, and health information — they do not act as your treating medical practitioner
- Nothing on this website constitutes medical advice
You are encouraged and expected to maintain a relationship with your own primary healthcare provider and to consult them before beginning any new health protocol or intervention.
Consultations & Protocol Design
Initial consultations with Eternal Wellness Center are provided at no charge. Participation in a consultation creates no obligation on either party to proceed further.
Protocol design and recommendations are based entirely on the health information, history, and goals you provide. The accuracy and completeness of this information is your sole responsibility. EWC accepts no liability for outcomes arising from inaccurate or incomplete information provided by a client.
Any protocol, recommendation, or guidance provided by EWC is intended as educational and personalised guidance — not as a clinical prescription or formal medical instruction. You remain responsible for all decisions regarding your own health.
EWC does not guarantee any specific outcome from any protocol. Health responses vary between individuals and depend on compliance, baseline health status, lifestyle, and factors outside our control.
Your Responsibilities
By using this website and engaging our services, you confirm and agree:
- You are at least 18 years of age
- You are engaging our services voluntarily and for lawful purposes
- You will provide accurate, truthful, and complete health information when requested
- You will consult your own healthcare provider before beginning any protocol coordinated through EWC
- You understand and accept that results vary between individuals and no specific outcome is guaranteed
- You are responsible for understanding and complying with the laws and regulations applicable to health compounds in your country or jurisdiction of residence
- You will not use this website or our services if you are experiencing a medical emergency — call your local emergency services immediately
- You will not use information on this website to self-diagnose or self-treat any medical condition
Pricing, Payments & Orders
Pricing for protocols and associated services is communicated directly to clients following consultation and is subject to change. Prices do not include applicable shipping, customs, or duty charges which vary by jurisdiction.
All transactions are final unless otherwise agreed in writing. We offer no returns or refunds of compounded pharmaceutical-grade products, however we do offer a delivery guarantee which means re-ship at no additional charge or cost if goods are damaged or lost.
EWC reserves the right to decline, cancel, or modify an order where proceeding would not be in the best interest of the client, including where health screening indicates a particular protocol may not be appropriate.
Intellectual Property
All content on this website — including text, design, images, educational materials, compound profiles, and page architecture — is the intellectual property of Eternal Wellness Center or its licensed contributors.
You may not copy, reproduce, republish, distribute, or commercially exploit any content from this website without prior written permission from EWC. Personal, non-commercial reference use is permitted with appropriate attribution.
Limitation of Liability
To the fullest extent permitted by applicable law, Eternal Wellness Center and its principals, specialists, consultants, and team members shall not be liable for:
- Any direct, indirect, incidental, consequential, or punitive damages arising from use of this website or our services
- Any health outcome, adverse reaction, or undesired effect resulting from following any protocol or recommendation through EWC
- Any loss, injury, or expense arising from inaccurate or incomplete client-provided information
- Any decision made by a client to proceed with, modify, or discontinue a health protocol
- Third-party products, services, or content linked from this website
EWC’s total liability in any matter arising under these Terms shall not exceed the total fees paid by you to EWC in the three months preceding the relevant claim.
Indemnification
You agree to indemnify and hold harmless Eternal Wellness Center and its principals, specialists, and team from any claims, liabilities, damages, costs, or legal fees arising from:
- Your use of this website or services in breach of these Terms
- Inaccurate, incomplete, or misleading health information provided to EWC
- Your violation of any applicable law or regulation in your jurisdiction
- Any third-party claim arising from your use of our services
Privacy
Your privacy matters to us. The collection, use, and protection of your personal and health information is governed by our Privacy Policy, which forms part of these Terms.
Health information you provide is used solely to facilitate consultation and protocol design. It is treated as strictly confidential and not shared with third parties except as required to deliver our services or as required by law.
International Clients & Governing Law
Eternal Wellness Center serves clients internationally. You are solely responsible for understanding and complying with the laws applicable to health compounds in your country or region of residence.
EWC does not provide legal advice regarding the status of any compound in any jurisdiction. Nothing in our services or communications should be interpreted as confirmation that any product or protocol is legally permissible in your jurisdiction.
These Terms are governed by the laws of Hong Kong. Disputes arising under these Terms shall be subject to the jurisdiction of the courts of Hong Kong, unless required otherwise by applicable local law.
Changes to These Terms
We reserve the right to modify these Terms at any time. Changes take effect immediately upon publication. Continued use of the website constitutes acceptance. Where changes are material, we will make reasonable efforts to notify active clients directly.
Contact
Questions about these Terms or our services:
- Email: contact@eternalwellness.center
- Website: eternalwellness.center
Questions before you begin?
A free consultation is the right first step — no obligation, no pressure, just an honest conversation about whether our services are right for you.